How To Change SRD Phone Number Without Application ID

You can change your phone number with ease if you have an application ID. If you have lost or forgotten your application ID, you might be confused about how to change your SRD phone number without application ID.

When you come here, you don’t need to worry about changing the phone number even if you have an application ID. It doesn’t matter if you don’t have internet access; you can change the phone number by visiting SASSA’s nearest office or contacting the SASSA helpline.

If you want to update your phone number, enter the active South African number so you will receive notifications related to SASSA. Have you lost your cellphone, or is it stolen? Change your phone number as soon as possible.

How To Change SRD Phone Number Without Application ID

You can change your SRD phone number without the application ID. Here is the step-by-step guide for changing the Social Relief of Distress (SRD) phone number.

  • Visit the SASSA official website.
  • Find the “Click here to update your existing application” button and click on it.
  • Enter your South African ID and the phone number you used during the initial application.
  • Click on the submit button to redirect you to changing phone numbers and banking details.
  • You need to explain why you want to change the phone number. Make sure to tell the truth about changing the SRD phone number.
  • Enter your new phone number. You will get the OTP code for verification. 
  • When you enter your new phone number, click on the update or save button to change the SRD phone number.

It’s recommended to update your phone number once and wait patiently. The update process will take time. One of my friends has updated the phone number twice. This is why he faced an update error, which may take more than a month to process.

In case of any technical error, you can contact the SASSA helpline, which will guide you further. If you have a limited connection, you can tell the SASSA helpline on call that I have lost my application ID. Now, I want to change the SRD phone number.

The SASSA team will guide you through the verification process. They may ask for personal information such as name, ID, old phone number, etc.

Does the SASSA helpline not resolve your issues? You can visit the SASSA nearest office so the representative will assist you and resolve your issue. Make sure to bring original documents with you when you plan to visit the SASSA office.

Why You Need To Change Phone Number on SASSA SRD Grant

Several reasons force you to change your SRD grant phone number. Here are the most common reasons to change your cell phone number.

  • Mobile Network Switch: If you have switched your cell phone number, you should update the new phone number on SASSA.
  • SIM Card Issues: You may have lost the SIM and didn’t have time to block it and re-open it.
  • Mobile Phone Loss or Theft: Your mobile phone has been stolen or damaged, so you want to update your contact information on SASSA, which keeps you updated about the latest information.
  • Changed Personal Circumstances: When applying for the SRD grant, if you have to enter your friend number and you no longer have contact with them, you might want to change its number.

The above are the main reasons that force you to change your SRD phone number without an application ID to get the update from SASSA about your grant. 

Tips You Should Follow While Changing SRD Phone Number

Here are some proven tips for changing your cell phone number on the SRD grant.

  • If you want to update your phone number, it’s essential to correctly enter your South African ID and old phone number to proceed to the next step.
  • Mention why you want to change your phone number to help SASSA understand the situation of changing your cell number and update it accordingly.
  • When you want to change your phone number without an application ID, it doesn’t require an application. Having an original identity card to access your application details is essential.
  • If you are still confused about changing the phone number, contact SASSA’s helpline at 0800601011 to resolve your issue.

These tips will ensure a smooth and successful cell phone number change.

Essential Guidelines for SRD Grant Beneficiaries

  • Cardless ATM Payments: If you get your grant payment at an ATM, ensure your phone has already gone through the RICA process. It will ensure that the Beneficiary will withdraw their cash, but the PIN code will be sent to the phone number, so you have to verify it.
  • Bank Account Payments: If you are receiving SASSA grant payments on your bank account, make sure that the account holder’s name matches the SASSA profile. If the bank account with the other name doesn’t match the SASSA profile, payment will not be released to your account as it is considered fraud according to the SASSA rules.
  • Updating Contact Details: You can update contact details using online calls, WhatsApp, and Email, but it may take longer to respond. It is best to update contact details online on SASSA’s official website.
  • Limitation on Contact Detail Updates: You can only send one request to update contact details within 24 hours. Don’t try to update your phone number twice. That could delay the updation process.

Final Verdict

That was all about how to change SRD phone number without application ID, and I hope it’s clear to you to change the cell phone number easily. You can change your phone number by visiting SASSA’s official website, calling 0800 60 10 11, emailing, or WhatsApp them.

If you want to update your contact details in these situations, e.g., if a lost sim card or stolen phone needs updating, you can update it without worry.

What if I lost my phone number for SRD? If you have lost your phone number, you don’t need to update your contact details, but you can re-open the new sim with the same number registered on your ID card. In an emergency, I recommended changing the SRD’s phone number.


  • Alexander

    I am Alexander, a permanent South African resident with expert knowledge about SASSA status checks, pending, declined, identity verification failure, and other SASSA-related solutions. It's a non-stop platform for getting the latest SASSA grant information updates. I will share the expert's knowledge and comprehensive details of the required documents, eligibility criteria and the application process for the social grants. Read More About Us!