SASSA Card Lost

Sassa Card Lost

The SASSA card is just like a credit debit card used to withdraw money from the ATM. Many South African stores allow you to purchase groceries with your gold SASSA card. Have you lost SASSA card or stolen? Don’t panic. No one can use it without knowing the PIN code.

However, blocking your SASSA card is essential so no one can use it. Someone may access your SASSA account using the SASSA card and get access to your grants. Take immediate action to protect your grant funds and prevent fraudulent activity.

We will guide you on how to block the SASSA card to keep your SASSA benefits safe. If you want to replace your SASSA card, we will also discuss how you can apply for the replacement card to ensure timely payment of the grants.

Report any accident with your SASSA card, such as card loss, damage, or theft, to the SAPO (South African Post Office) branch as soon as possible. Let’s dive into what to do when I lost my SASSA card.

SASSA Card Lost

One of my friends lost the SASSA card while traveling, but he didn’t inform SASSA about the accident, so in this situation, someone can misuse the card or try to take advantage of your grant payment. This is why canceling your lost debit card and recording a new one is recommended.

Here are the two methods used for SASSA lost card to replace the new one.

1. Replace SASSA Card Via Phone Call

  • Call the SASSA helpline on 0800 600 160 number. Call it from your registered mobile number at the initial application.
  • Inform the SASSA representative that you have lost your old card and request a replacement SASSA card.
  • When you request a new card, your old card will be suspended so no one can use it.
  • The SASSA official will ask for the required information, so be ready and provide the necessary details without hesitation.
  • Provide accurate details to the SASSA representative, such as Name, surname, South African ID, and other documents.
  • The SASSA representative will initiate the replacement process and give you further instructions.

Note: If you call the SASSA from an unregistered number, SASSA will consider your request. Have you lost your registered phone number, or is it not functional now? Don’t worry. Visit the SASSA official website, change your phone number, and call SASSA with the new registered number.

2. Replace SASSA Card Via Post Office

  • Visit the nearest SASSA post office branch.
  • Go to any desk and directly tell a SASSA official that you have lost your card and want a new one.
  • The SASSA official will provide you with a SASSA card lost form.
  • Filled out the form according to the requested information. 
  • If you need clarification about how to write affidavit for lost SASSA card, ask for the SASSA representative’s help.
  • Double-check the form and make sure everything is correct.
  • Submit the form to the SASSA official. They will give you a receipt that can be used for receiving whether you have lost a card or want a SASSA card renewal.
  • The new card fee is R26, so you must pay the SASSA representative.
  • When you pay the fees and submit the form with all documentation, SASSA officials will initiate the new payment card process.

How To Receive Your New SASSA Card

You can receive the SASSA card from the nearest office, or SASSA may send it to your address. It depends on your selected options while submitting the SASSA card lost form.

Ask the representative if there is an option to deliver the new card to my home address. Then I recommend going for it instead of revisiting the SASSA office to receive your card.

What to do When you Lost your SASSA Card

When you lost your SASSA card, take the action below to protect your SASSA grant payment.

1. Freeze or Block the Card

  • Contact the SASSA helpline at 0800 60 10 11 to freeze or block your lost card.
  • The SASSA official may ask questions to verify that the card belongs to you.
  • Provide the required information as SASSA agent needed. Once SASSA verifies everything, they will block your lost card to prevent fraudulent activity.

2. File a Report on South African Police Service (SAPS)

This is optional, but you can skip this if you don’t have time. It’s just for your information. With the SASSA card, if you have lost your identity card, then it’s recommended that you file a report.

  • Visit the South African police station and file a report that you have lost your ID card and SASSA card.
  • They may ask a few questions about where and when you lost it. Give as valid information as possible.
  • The SAPS will take your report with a reference number or file number.

3. Record A New SASSA Card

  • When you block your SASSA card, record a new card via call or post office.
  • It depends on which method you want to follow. You can follow any of the above methods for a new card replacement.

4. Updated Banking Details

  • When you lost your SASSA card yo, you can change your banking details to receive your grant payments according to your desired method.
  • If you don’t want to withdraw grant funds through an ATM, you can choose cash pickup or any other option.
  • Update the SASSA payment information to receive the next payment according to your desired method.

How To Activate New SASSA Card

When you have a SASSA card, you can activate it with two methods, as mentioned below.

  1. The SASSA card comes along with activation instructions. Read the instructions carefully and follow them to activate your SASSA new card. If you are uneducated and can’t read the instructions in English, follow the second method.
  2. Call the SASSA helpline at 0800 60 10 11 and ask for help from the representative about the card activation. Follow all the instructions of the representative for the card activation process.

Final Verdict

The SASSA card lost accident can happen to anyone, so make sure to block the SASSA card and request a new card. When you block your SASSA card, it will be suspended so no one can Perform any fraudulent activity.

Keep your ATM PIN private from everyone. Can I withdraw SASSA money without a card? Yes, you can receive SASSA money using the Pick n Pay method. Make sure to change the payment method from the SASSA official website.


  • Alexander

    I am Alexander, a permanent South African resident with expert knowledge about SASSA status checks, pending, declined, identity verification failure, and other SASSA-related solutions. It's a non-stop platform for getting the latest SASSA grant information updates. I will share the expert's knowledge and comprehensive details of the required documents, eligibility criteria and the application process for the social grants. Read More About Us!

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