SASSA Status Check Failed

Sassa Status Check Failed

If you have applied for the SASSA SRD R350 grant, you will have to wait for its approval or rejection, but sometimes you may encounter a “SASSA status check failed” or “identity verification failed” issue that can be disconcerting.

It indicates some technical issues after reviewing your application by the SASSA official. The SASSA applicants need to understand the reason behind the failure. 

The error can happen due to several reasons such as incorrect details entered, identity verification, etc. We will try our best to explain the common reasons behind the status failed issues and reveal its potential solutions.

If you have applied for the R350 grants, you can check your SASSA status, ensuring it’s approval, rejection, declined, and status failed.

You need to follow our steps to address the failed status issues and get access to all the support provided by SASSA. 

SASSA Status Check Failed

SASSA is the South Africa Social Security Agency whose primary role is to give social grants to impoverished people who need financial support to improve their living standards. 

If you are a citizen of South Africa you can apply for the SRD R350 grant from your mobile and laptop online. 

Do you want to apply for the SRD R350 grant? So you need to submit the identity details according to the SASSA requirements. You have to fill out the form while applying for the SASSA grant.

They will ask for the following information, and you must fill out the SASSA application form. They will ask for

  • Full Name
  • Phone Number
  • Address
  • Email address
  • Identity card for verification

Sometimes, the SASSA may be asked for additional information, such as driver’s license, income source, etc.

If you want to be the applicant of SASSA, you must pass the SASSA means test. Do you need clarification? What’s that? The SASSA means test checks the eligibility criteria for every applicant who has applied for the SASSA grants.

Besides SASSA status check failed you may have encountered the SASSA status declined and SASSA status pending issues that can be frustrating for you, preventing you from being the applicant of SASSA. It might be due to different reasons, so you can easily fix and reapply.

Common Reasons Why SASSA Status Check Failed

While applying for the SASSA grant, you must take care of the issues leading to the status failure.

  • Incorrect Information Entered: One of the primary reasons SASSA’s status failed is that you may need to enter the correct information while applying for SASSA. In this case, you may have the identity verification issues.

These are the main reasons leading to the SASSA status check failed issues, but it might be different in your case. Let’s dive into its solutions in detail so that you can easily resolve your problem.

How To Solve SASSA Status Check Failed

There are several reasons for SASSA’s status failure issues. Let’s understand it one by one to approve your SASSA application successfully and eliminate the failed status.

Incorrect Information or Typo Error

Verify all the information you entered correctly, such as Phone number, ID card number, reference number, or any other details you entered while applying. This is the primary reason leading to the status failed issues.

System Glitches or Technical issues

If you are checking your SASSA SRD R350 application status but are facing some technical issues, it might be due to the maintenance of the SASSA online system. Sometimes, it might be due to an internet problem or technical glitch. This is why it’s recommended to recheck the status later.

Identity Verification Failed

If you encounter an identity verification failed problem, the best and quick solution is to visit the nearest SASSA office and do verifications. Your identity is not verified because the SASSA database needed to match the details of the provided data in the Department of Home Affairs data.

Application Not Yet Processed

Have you applied recently for the SASSA grant application or made some changes? So, your status will not be updated quickly; it will take some time to reflect the changes. You have to wait a few days or weeks for the status updation.

Connection Problems

Make sure that your Internet connection is stable. If you are still facing the internet connectivity issue, I recommend switching the internet connections.

Wait For Verification If You Mad Changes

If you recently changed the SRD phone number in your application, its updation takes time. Don’t check the status immediately because the updation may take a month or more.

Complete Your SASSA Application for R350 with Required Information

If you didn’t complete the SASSA application for R350 and social grants correctly or the SASSA requires some information, it may lead to the status failed issue. 

It would be better to submit all the required information in the application. Sometimes, you may need to update the SASSA grant application, which will ensure a successful process.

Appeal For Your Canceled SASSA Application

Sometimes, the SASSA status failed problem can happen due to the canceled SASSA grant. To know the reasons, you can contact the SASSA helpline. If you think your application has been canceled unfairly, you can apply for reconsideration.

Contact SASSA Helpline

If the status failed problem persists, you need to contact the SASSA official team at 0800 60 10 11 or visit the nearest SASSA office for assistance. The SASSA team will help you resolve the identity verification failure issues.

When you receive a rejection status, you have to appeal to SASSA within 30 days. Whether you are applying for a social grant or an SRD 350 grant doesn’t matter. You have to appeal as soon as possible.

Note: If you plan for a SASSA appeal, use the South Africa ID number and phone number you used initially while applying.

Frequently Ask Questions

How to appeal for an SRD Grant?

  • Click on the Lodge an appeal.
  • Enter your South African ID number.
  • Enter the phone number used to submit your application.
  • Click on the send PIN.
  • OTP verification code has been sent to your phone number, so enter it into the input field to appeal. 
  • If you already have an appeal, your appeal status will be shown to you.

How to track the status of your SRD Grant online?

  • First, you need to visit the SASSA SRD grant official website.
  • Find out an application status in the menu section. Click on it.
  • Now find “click here to check your status online” and click on it.
  • There will be an input field: enter the required information and click the submit button.
  • The status of the R350 grant application will be displayed to you.

Why is my SASSA status not showing?

If you can’t see the status of your R350 grant application, it might be due to the missing reference number. When your status is displayed to you, it might be approved, declined, failed, etc. If approved, check your payment date and collect your payment.

Final Verdict

SASSA status check failed scenarios are very frustrating, but when you understand its common reasons and solutions, you can get rid of the problem quickly.

Status failure or identity verification failure can happen due to input errors, system glitches, and connection problems, but when you troubleshoot these problems, you can change your SASSA status from failed to approved.

If you want to minimize the risk of status failure, fill out the application form correctly and check it twice before submitting it.

Once you get the failed status, you don’t need to worry because appeal is your last hope. Correct all the information and go for reconsiderations to say goodbye to the SASSA status failure.


  • Alexander

    I am Alexander, a permanent South African resident with expert knowledge about SASSA status checks, pending, declined, identity verification failure, and other SASSA-related solutions. It's a non-stop platform for getting the latest SASSA grant information updates. I will share the expert's knowledge and comprehensive details of the required documents, eligibility criteria and the application process for the social grants. Read More About Us!

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